Refund policy

At CardReserve, we take immense pride in providing 100% authentic, factory-sealed Pokémon TCG products. Because of the collectible nature of trading cards and to ensure absolute trust regarding tampering or resealing, we maintain a specific return and refund policy. Please read the terms below carefully.

1. Eligibility for Returns

Factory-Sealed Condition: Items must be returned in their original, unopened, and factory-sealed condition (including all original plastic wrapping and seals).
Timeframe: You may request a return within 14 days of receiving your order.
Non-Returnable Items: Opened booster packs, single cards, digital items, and clearance or sale items are final sale and cannot be returned.

2. Damaged or Defective Items

If you received an item that was damaged during transit or if there was an error with your order:

Please contact us within 48 hours of delivery at info@cardreserve.shop with clear photos of the damage and packaging.
Once inspected and verified, we will arrange a replacement (if stock is available) or issue a store credit / full refund.

3. Return Shipping

Customers are responsible for paying their own shipping costs for returning items, unless the return is a result of our error (e.g., incorrect or defective item shipped).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.